Our Support Services is Geared up for the Region like the Working Timings and Working days are as per Middle East standards. We have a Prowess ERP Training Technical Staff to handle the Implementation and Post Implementation Activities. We have a State of Art Online Helpdesk System to take care of you Queries.
Online Helpdesk : We have State-of-Art Helpdesk which keeps the track records of all the conversation between the Technical Agent and Customer and the History of the Tickets for future reference and improvement in the system.
Trained Support Staff : We have dedicated Trained Technical Staff from Prowess ERP who are specialized in the Implementation and Post Implementation of Prowess ERP Services.
Choice of Support : We have multiple choice of Support Services which can suite your requirements. The Idea is the Improve the overall experience with Prowess ERPServices. The Different Services are as follows,
Standard Support : This is a Standard Support for any customer which has In-House Helpdesk & Technical People to handle the Trouble Shooting and Users issues. The Response is this Support category is Next Business day and Mostly Technical oriented. This support is recommended who just need our Implementation and some help in the Core Technical Problems.
Premium Support : This is Premium Support for Customers who have limited Staff and also for those who would like to have faster response on the Support Side for IT Team to solve any issues. The Responses is for 6 Hours.
: This is a Support for Customer who would like to Outsource completely the Email Support Services to us, from Users to IT Support everything. This even cater to minor request like Password Resets and Change in the Name replica breitling watches
to Create of a User’s etc. By using this service IT team can focus on many better things.