Privacy Policy

1. Who we are

Prowess ERP is a product of Innovative Informatics Pvt. Ltd., G004, Tower No. 2, Platform Level, Belapur Railway Station Commercial Complex, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614. Email: solution@infoinnovative.com. Phone: +91 9920652479.

2. Information we collect

• Demo and contact requests: company name, contact person, email, phone number, city, industry, company size, current system, modules of interest, preferred demo date and time, and your message.
• Calls, emails and WhatsApp messages you send us, and the details you share in them.
• Basic technical data recorded by our web server, such as IP address, browser type and pages visited, used to keep the site secure and working.

We do not ask for, and you should not send us, financial account numbers, passwords or government ID numbers through this website.

3. How we use it

• To respond to your enquiry and arrange a Prowess ERP demo.
• To prepare proposals, implementation plans and support for your business.
• To send product and service updates, only if you opt in. You can opt out at any time.
• To protect the website against misuse and to meet legal obligations.

4. Cookies and third-party services

Prowess ERP pages do not use advertising or tracking cookies. The contact page embeds a Google Maps map, and links to WhatsApp, LinkedIn and other services open those services, which apply their own privacy policies.

5. Sharing

We do not sell personal data. We share it only with staff and service providers who help us respond to you (for example, email and hosting providers), under confidentiality obligations, or when required by law.

6. Retention

We keep enquiry data for as long as needed to respond to you and maintain our business relationship, and then delete or anonymise it, unless the law requires us to keep it longer.

7. Security

The site is served over HTTPS and we apply reasonable technical and organisational safeguards. No method of transmission over the internet is completely secure.

8. Your rights

You may ask to access, correct or erase your personal data, withdraw consent, or nominate another person to exercise these rights. Write to solution@infoinnovative.com with the subject "Privacy request" and we will respond within a reasonable time.

9. Grievances

For any concern about how your data is handled, contact our grievance officer at solution@infoinnovative.com or at the address above.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.